Shipping policy

At Applenza Store, we aim to provide a smooth and reliable shipping experience for every customer. Please review our shipping policy before placing an order.

Shipping Locations

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Shipping Costs

Free shipping on all eligible orders. No shipping fee will be charged at checkout for deliveries within our supported US shipping area.

Order Processing Time

Orders generally require 1–2 business days for processing before shipment.

Our order cut-off time is 2:00 PM Central Time. Orders placed after the cut-off time may begin processing on the next business day.

Order processing includes order review, preparation, and fulfillment.

Estimated Delivery Time

Our estimated total delivery time is 5–7 days, including order processing time.

This is the estimated time from order placement to delivery, not an additional 5–7 days after processing. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

[Confirm whether the 5–7 day estimate refers to calendar days or business days.]

Order Confirmation and Tracking

After placing an order, you should receive an order confirmation at the email address provided during checkout.

When tracking information is available, we will provide it by email or through the applicable order-tracking method.

Please allow time for tracking information to become active after the carrier receives the shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

Delayed, Lost, or Undelivered Packages

If your order has not arrived within the estimated delivery period, please contact us at support@Applenzastore.com. We will review the available tracking information and help determine the next steps.

Delivery estimates are not guaranteed arrival dates.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 30 days of delivery. Include your order number and clear photos or videos showing the issue. We will review your report under our Return & Refund Policy.

Contact Us

Applenza Store
516 Springhill Plaza Ct
Mobile, AL 36608
United States

Email: support@Applenzastore.com
Phone: 7373551044

Customer support hours: Monday–Saturday, 9:00 AM–6:00 PM [confirm time zone].

We aim to respond to customer inquiries within 24 business hours.