Refund policy

At Applenza Store, we want you to receive the correct products in good condition. Please review the following policy if your order arrives damaged or you receive an incorrect item.

Eligible Returns

We accept return requests when:

  • An item arrives damaged.

  • An item received is incorrect or different from the item ordered.

Returns for reasons such as a change of mind, ordering the wrong product, or no longer wanting an item are not accepted under our standard return policy.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Return Request Window

Please contact us within 30 days of delivery if your item arrives damaged or incorrect.

Requests submitted after this period may not qualify under our standard policy, subject to applicable law.

How to Request a Return

To request a return:

  1. Email support@Applenzastore.com within 30 days of delivery.

  2. Include your order number and a description of the issue.

  3. Attach clear photos or videos showing the damage or incorrect item.

  4. Wait for our support team to review your request and provide instructions.

Please do not send an item back before receiving return instructions from our team.

Return Shipping Costs

Customers are responsible for return shipping costs under our standard policy.

However, if an item arrives damaged or incorrect, please contact us before arranging shipment. We will review the circumstances and explain the applicable return procedure. Any mandatory rights under applicable law remain unaffected.

Refund Approval and Processing

Once we review your request and approve a refund, the refund will be issued to your original payment method.

Please allow up to 14 business days after refund approval for the refund to be delivered or processed. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

The 14-business-day period begins after approval, not when the original return request is submitted.

Replacements or Other Resolutions

Depending on the circumstances and availability, we may discuss an appropriate resolution with you. Any replacement or alternative resolution will be confirmed with you before it is arranged.

Contact Us

Applenza Store
516 Springhill Plaza Ct
Mobile, AL 36608
United States

Email: support@Applenzastore.com
Phone: 7373551044

Support hours: Monday–Saturday, 9:00 AM–6:00 PM [confirm time zone].

We aim to respond within 24 business hours.